Information we collect
We collect information you provide when creating an account, searching, booking, saving travelers, contacting support, or using referral links. This may include names, contact details, travel dates, passenger information, nationality, identification-document details, booking references, and support messages.
Payment information
Payment card details are entered into LiteAPI’s secure Payment SDK. Stonehaven stores transaction, prebook, booking, and payment-status references needed to complete and support the reservation, but the application does not store full payment-card numbers or security codes.
How information is used
Information is used to operate searches, create and reconcile reservations, send confirmations, provide support, prevent fraud, maintain security, attribute referrals, comply with legal obligations, and improve the service when optional analytics is enabled.
Saved traveler documents
Saved document numbers are encrypted using the application key and displayed in masked form in the customer account. Customers may delete saved traveler profiles at any time.
Sharing
Information is shared with connected travel suppliers, payment providers, airlines, hotels, and service providers only as needed to search, verify, book, support, cancel, or refund a reservation. Stonehaven does not sell personal information.
Retention and security
Booking and transaction records are retained as needed for customer service, accounting, fraud prevention, and legal compliance. Administrative access is restricted, sensitive routes are not cached, and the application uses transport and browser-security controls.
Your choices
You may update account information, delete saved travelers, choose essential-only cookies, and contact support to request access or correction. Some booking records cannot be deleted immediately when retention is required for financial, dispute, or legal purposes.
Questions
Contact admin@stonehavenmanagementgroupinc.com and include the relevant booking reference when applicable.