Hotel cancellations
Eligible hotel cancellations are submitted using the supplier booking reference. The displayed deadline, time zone, penalty, and no-show terms determine the outcome.
Flight cancellations
Flight cancellation, void, change, and refund options depend on ticketing status and airline fare rules. A support request may be required when the connected API does not expose a documented automated action.
Request status
Submitting a cancellation request does not cancel travel immediately. Continue to treat the booking as active until a supplier cancellation confirmation appears in your account or support conversation.
Travel disruption
For airline schedule changes, cancellations, or other disruptions initiated by a supplier, follow the airline’s instructions and contact Stonehaven support with the booking reference.
Questions
Contact admin@stonehavenmanagementgroupinc.com and include the relevant booking reference when applicable.